MOLLA MILAN
EXCHANGE & REFUND POLICY
At Molla Milan, we want you to love every purchase. Please read our exchange and refund policy carefully before placing your order.
1. No Exchange for Change of Mind
All purchases are considered final. We do not accept exchanges or returns due to change of mind, incorrect size selection, colour preference, or personal reasons.
2. No Order Cancellation
Once an order has been confirmed and payment has been made, cancellations are not accepted. Please ensure all order details are correct before completing your purchase.
3. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact our customer service team within 48 hours of receiving your parcel.
To assist with your request, please provide:
- Your order number.
- Clear photos or an unboxing video showing the issue.
- Photos of the item and its original packaging.
All claims are subject to inspection and approval by Molla Milan.
4. Exchange Eligibility
Exchanges are only considered for verified manufacturing defects or incorrect items sent by Molla Milan.
Items must be unused, unworn, unwashed, and returned with their original tags and packaging. Items damaged due to improper handling, washing, or wear and tear are not eligible.
5. Refund Policy
Refunds are not provided for change of mind, incorrect size selection, or personal preference.
If an item is confirmed to have a manufacturing defect or an error on our part, Molla Milan will assess the case and determine the appropriate resolution, which may include an exchange, replacement, or refund where applicable.
6. Important Notes
- Sale items, promotional items, and discounted purchases are not eligible for exchange or refund unless required by applicable law.
- Shipping fees are non-refundable, except where otherwise required by applicable law.
- We strongly recommend recording an unboxing video to help us verify any reported issues.
7. Customer Service
For exchange, refund, or order enquiries, please contact our official Molla Milan customer service team through the following channels:
Email: mollamilancs@gmail.com
WhatsApp Only: +60 11-1949 4694 (Tiara)
Please note: Customer service is available via WhatsApp messages only. Phone calls are not accepted. Kindly send us a WhatsApp message, and our team will assist you as soon as possible.
8. Policy Acknowledgement
By placing an order with Molla Milan, you acknowledge that you have read and understood our exchange and refund policy, subject to applicable consumer protection laws.
Thank you for shopping with Molla Milan. We truly appreciate your support and understanding.